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REALITY.
In a world of merciless competition, IT organizations need to be proactive and constantly focused on measures to keep the business moving smoothly, while still seamlessly running the day-to-day IT support functions. Supporting the business with new IT innovations while "keeping the lights on" in the daily operations is a difficult task. If the existing IT support services are not delivered in a seamless manner with a high level of customer service, the business loses faith in IT, making it difficult to maintain a strategic relationship with the business users. This "catch 22" plagues most IT organizations. They have the best intentions; however, not always the best practices to build, operate, and manage a highly efficient IT operations and support environment. How do you maintain a strategic relationship with the business when you are not equipped or properly funded to deliver the daily IT support services? This is where Inergex comes in.

WHAT.
Inergex provides IT Managed Services to enterprise-sized organizations. Through the years, we have built a repeatable, results-driven process that daily provides IT services to monitor, troubleshoot, resolve, and handle customer service requests based on agreed upon Service Level Agreements (SLAs).

We provide our clients with a menu of services instead of forcing them to take all or nothing. Technology sometimes advances overnight, as can an organization’s daily user-support needs. We adapt quickly and efficiently, and our approach of offering a menu-like list of services allows us to strategically tailor our services to match your current IT and business-user environments and service goals.

SERVICES.
Our process ensures the highest customer service quality levels and measurable results as they pertain to the SLAs. We apply our process’ proven baseline services and customize where needed to strategically complement your needs, environment, and expectations. Over time, our process, coupled with our team’s extensive expertise, has allowed us to become masters at providing IT Managed Services in the following areas:

• Consulting Services
• End-User Support Services
• Network & Systems Management

The following are the most requested services offered by our IT Managed Services Division.

• Technology & Infrastructure Assessment
• Current/Future State Assessments
  • Gap Analysis
  • Roadmaps
  • Risk Overviews
  • Resource Analysis—in-source versus outsource needs and opportunities

• Service Desk—Levels 1 & 2
• Facility Support—Building and Maintenance
• User Account Administration
• Email Administration*
• PC Deployment
• Mobile Device Administration and Support
• A/V Conferencing Services
• Managed Deployment Services—Leased or Owned
• Deskside Support Services
• Asset Tracking

• Connectivity
• Server Management
• Availability Management
• Performance and Capacity Management
• Current/Future State Planning
• Budget Requirements Planning

Note: For more detail about any of these services, please contact Bob Clerici at info_IMS@inergex.com or 716.829.1000, Ext. 1010.

* The Inergex Competency Center provides Notes Development services if needed.