Inergex Delivers A Business Intellience System And Performance Dashboard For Getinge

Client: Getinge
Client Location: United States
Client Industry: Life Sciences

Client Profile

Getinge Infection Control (GETINGE) is one of the three business areas within GETINGE AB, a publicly listed, Swedish-based group of companies. The Getinge Infection Control business area consists of two divisions: Healthcare and Life Sciences. Together with the two other business areas, Extended Care (ARJOHUNTLEIGH) and Medical Systems (MAQUET), the entire GETINGE group of companies focuses on state-of-the-art medical technology.

Worldwide, Getinge Infection Control ranks among the leading providers of disinfectors and sterilizers within the healthcare and life sciences segments. Since its foundation more than 100 years ago, Getinge Infection Control has stood for innovation and technological progress in the fields of disinfection and sterilization. Getinge Infection Control has three customer segments:

• Healthcare
• Pharmaceutical
• Research

The Getinge Infection Control organization consists of 29 subsidiaries on six continents and over 230 distributors and partner companies in sales and service.

Business Situation & Challenge

Getinge needed to find a system that would centralize all data from various departments and create reliable, consistent reports, and associated processes. Streamlining its corporate data-management system would enable senior executives and management to make strategic business decisions more quickly and more accurately.

The following challenges were identified:

• Various reporting environments and fragmented data systems caused duplication in effort and redundancy across data sources.
• Lack of consistent data resulted in slow responses to changing business needs and market demands.
• Each division developed its own tools and means by which to report key performance metrics.
• Multiple data sources made it difficult to provide leadership with an accurate view of the entire business.

Getinge’s long-term Business Intelligence (BI) vision included the following goals:

• Consolidate BI technologies.
• Standardize a means of tracking and measuring key performance metrics.
• Develop a single, trusted source of information. 

Getinge selected Cognos as its strategic platform for BI and determined that it needed to create an executive dashboard, which would provide senior management with the key performance metrics necessary to properly manage the business and make strategic decisions quickly, confidently, and efficiently. The dashboard, built using Cognos 8, would reflect metrics across business units, customer segments, and geographical areas—it would also focus on four key areas: revenue, orders, customers, and products. The dashboard would drive user adoption of the Cognos toolset and be the first step in the process for a standard definition of key performance metrics across the business.

The new system would achieve the following goals:

• Costs associated with supporting several reporting technologies spread across multiple business groups would be reduced.
• A single source of information would save the management team time by reducing the effort required to hunt for data.
• More accurate and better information would result in better, more strategic business decisions.
• Increased user adoption of the Cognos toolset would justify licensing and support costs.

Solution

After reviewing several options, Getinge selected Inergex to help support and guide its BI initiatives. Inergex already has a long-term relationship with Getinge; during the last several years, the two companies have worked on several successful BI-related projects. In addition, Inergex has extensive experience developing dashboards, designing BI solutions, and creating BI-associated processes. 

When the project kicked off, Inergex focused on a solution that would provide short- and long-term support and objective adherence. The turnkey project focused on working closely with the Getinge IT and business teams to deliver the following high-level elements:

• Business Evaluation—In-depth interviews with key stakeholders and select end users were held to identify, define, and outline project requirements and expectations.
•  Design—Comprehensive design and documentation consolidated key metrics and dimensions to support executive reporting needs, objectives, and processes.
•  Executive Dashboard—The strategic dashboard was developed in Cognos 8 as well as the required data procedures and data cleansing processes.
•  Drill-Through Reports—Various detailed reporting allowed for further investigation from the dashboard.
•  QA Testing and User Adoption Support—Ensured the system was properly positioned in the existing environment and stakeholders were kept abreast of the project milestones.
•  Training—We worked closely with the Getinge IT team to provide turnover and documentation.
•  Project Management—Continuously monitored the project budget, plan, risks, and status—also offered up project and process efficiency recommendations.

 Project Results & Benefits

Getinge’s executive dashboard was fully implemented, and the project was a great success. Inergex met all the objectives and expectations of the executive sponsors, stakeholders, and end users with the Cognos software solution. The dashboard is now resident on key manager’s desktops for daily viewing and use.

“I was proud to present the final demonstration of the BI system to the Getinge team and explain all the hard work and dedication that went into it. The team’s reaction was very positive, and they too were impressed with the project’s outcome. In addition, Inergex’s business approach was refreshing – bringing a wealth of knowledge and maturity, a demonstrated work ethic, and strong leadership skills to their work. Inergex not only kept to the timeline, but also came in under budget. This initiative provided Getinge’s executive team with the confidence that Inergex expertise can be leveraged for highly complex IT challenges with global reach. On behalf of the entire Getinge executive team, thank you for delivering not just a successful project but also a dedicated team that we can rely on for all our BI initiatives.”  --Chris Dorsey, Getinge North America SVP CFO and Executive Sponsor

“Our Inergex partners bring knowledge and experience to the table. I am looking forward to our continued relationship with Inergex as Getinge takes a top-down approach to growing the BI environment.”  --Sandy Fitzsimmons, Getinge North America IT Systems Analyst

For more information about this project and/or how Inergex can help you with your specific IT objectives, please contact us at cs@inergex.com.

For more information about Getinge, please visit www.getinge.com.

CS_Inergex_Getinge_Business Intelligence_F7.10.pdf