Outsourcing

THE REALITY.

In a world of merciless competition, IT organizations need to be proactive and constantly focused on measures to keep the business moving smoothly, while still seamlessly running the day-to-day IT support functions. Supporting the business with new IT innovations while "keeping the lights on" in the daily operations is a difficult task. If the existing IT support services are not delivered in a seamless manner with a high level of customer service, the business loses faith in IT, making it difficult to maintain a strategic relationship with the business users. This "catch 22" plagues most IT organizations. They have the best intentions; however, not always the best practices to build, operate, and manage a highly efficient IT operations and support environment. How do you maintain a strategic relationship with the business when you are not equipped or properly funded to deliver the daily IT support services?

This is where Inergex comes in...

THE SOLUTION.

Inergex provides IT Outsourcing services to enterprise-sized organizations. We have built a repeatable, results-driven process that provides IT services to monitor, troubleshoot, resolve, and handle customer service requests based on agreed upon Service Level Agreements (SLAs). We provide our clients with a menu of services instead of forcing them to take all or nothing. Technology sometimes advances overnight, as can an organization’s daily user-support needs. We adapt quickly and efficiently, and our approach of offering a menu-like list of services allows us to strategically tailor our solutions to match your current IT and business-user environments and service goals.

OUR SERVICES.

Our process ensures the highest customer service quality levels and measurable results as they pertain to the SLAs. We apply our process’ proven baseline services and customize where needed to strategically complement your needs, environment, and expectations. Over time, our process, coupled with our team’s extensive expertise, has allowed us to become masters at providing IT Outsourcing services in the following areas:

• Consulting Services
• End-User Support Services
• Network & Systems Management

Over the last 10 years, the following have been the most requested IT Outsourcing services:

Consulting Services

• Technology & Infrastructure Assessment
• Current / Future State Assessments
  • Gap Analysis
  • Roadmaps
  • Risk Overviews
  • Resource Analysis—in-source versus outsource needs and opportunities

End-User Support Services

• Service Desk—Levels 1 & 2
• Facility Support—Building and Maintenance
• User Account Administration
• Email Administration *
• PC Deployment
• Mobile Device Administration and Support
• A / V Conferencing Services
• Managed Deployment Services—Leased or Owned
• Deskside Support Services
• Asset Tracking

Network & Systems Management Services

• Connectivity
• Server Management
• Availability Management
• Performance and Capacity Management
• Current / Future State Planning
• Budget Requirements Planning

To learn more about Inergex's IT Outsourcing services, please contact Bob Clerici at info_ITO@inergex.com or 716.829.1000, ext. 1010.

* Ask Bob about our Lotus Notes Development and Management services!